Contact Us & FAQs

LIVE EVENT FAQs

When is packet pickup?

Packet pickup will be on Saturday, September 30 (time and location TBD). There is no race day packet pickup so be sure to either have your packet mailed or attend one of the packet pickup days.

When and where is the race?

The 5K will start at 8:30 a.m. and the Kids Dash will start at 9:30 a.m. The race location is at Burr Elementary School Grounds (1621 W Wabansia Ave, Chicago, IL) – Wabansia and Marshfield

Is there gear check?

Yes, there will be gear check the morning of the event.

Can I add packet mailing after I register?

Yes, you can add packet mailing after you register up to 2 weeks prior to race day. To add packet mailing after you have registered:

Login to your EnMotive account.
Once logged in, click Registrations on the black toolbar on the left.
Click the three dots in the upper right corner of your registration and select ‘View Registration’ .
Scroll down and select Packet Mailing and add to your registration.

Can I get a refund if I register but don't run?

No refunds under any circumstances, including event cancellation or postponement. We spend all the money we receive from runners on preparing for each event in advance, from buying all the shirts and medals to paying for business operations, including our employees’ salaries. This means that if an event is canceled or postponed because of weather, pandemics, or other forces beyond our control, we won’t be able to provide refunds. In these rare situations, we’ll convert the race to a virtual one and mail you your full race goodie bag.

Can I switch distances?

Yes, you switch distances after you register. To change distances:

Login to your EnMotive account.
Once logged in, click Registrations on the black toolbar on the left.
Click the three dots in the upper right corner of your registration and select ‘View Registration’.
Click edit next to category and make your selection. You will not be refunded if going down in distances and you will be charged the difference if going up.

Can I change my shirt size?

Yes, you can change your size after you register. To change sizes:

Login to your EnMotive account.
Once logged in, click Registrations on the black toolbar on the left.
Click the three dots in the upper right corner of your registration and select ‘View Registration’
Click edit next to products and make your selection.

Where can I check to see if I'm registered?

Check your registration.

What are the AWD (athletes with disabilities) guidelines and event rules?

Ventures Endurance happily welcomes all athletes to participate in our events. Athletes with Disabilities (AWD) include, but are not limited to the flowing athletes, Blade Runners, Visually Impaired Runners, Adaptive / Guided Runners, Pushed Athletes, Push Rim, Racing Chair and Hand Cycles. To participate as an AWD athlete you must notify the Race Director of your participation a minimum of 20 days in advance. This allows our staff to ensure the safety and security of each athlete on the course prepare the ES (early starters) corral for athletes. To ensure your spot and be approved as an AWD participant please contact [email protected]. Should there be a duo team, a coupon code may be provided for the pusher/coach by emailing [email protected]. Ventures Endurance Athletes with Disabilities Event Rules can be found here.

VIRTUAL EVENT FAQs

Where can I run/walk?

Anywhere! This is your virtual run, and we want you to complete it wherever and whenever you want between September 25 and October 9. Sidewalks, trails, and treadmills are all fair game. Want to make this a family run or walk with a stroller or your miniature schnauzer Sprinkles? Now’s the chance! Make the race you want.

When do I need to complete my run?

You can complete your run anytime between September 25 to October 9. Once you complete your run, you can log your results online. After that, you can download your Finisher’s Certificate, see how you rank on our active leaderboard, and upload photos to share with fellow participants. To receive a Finisher’s Certificate, your run must be completed and logged by October 9th.

How do I track my distance and time?

For the Virtual Run, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.

How do I log my results?

After you’ve completed your run, click the Log Result button on your Virtual Run registration to enter your time. Once you’ve entered your run time, click the Finisher Certificate button to download your personalized Finisher Certificate.

When will my packet ship?

Race packets for the virtual run will begin to ship within 1-2 weeks of the live event.

Do you ship internationally?

The Bucktown5K is currently available only for addresses within the United States, including Alaska and Hawaii*.

*Shipments to Alaska and Hawaii will incur an additional shipping fee.

What do I do if my goodie bag doesn’t fit? Can I swap it?

We do not offer any size exchanges post packet shipment. All changes to sizes need to be made prior to confirming registration. We highly recommend that all participants take care to view the sizing chart to order the correct size.

CONTACT US

If you have any questions about the Bucktown 5K, please email us at [email protected]