Contact Us & FAQs
LIVE EVENT FAQs
When is packet pickup?
When and where is the race?
Is there gear check?
Can I add packet mailing after I register?
Yes, you can add packet mailing after you register up to 2 weeks prior to race day. To add packet mailing after you have registered:
- Login to your EnMotive account.
- Once logged in, click Registrations on the black toolbar on the left.
- Click the three dots in the upper right corner of your registration and select ‘View Registration’ .
- Scroll down and select Packet Mailing and add to your registration.
Can I get a refund if I register but don't run?
Can I switch distances?
- Login to your EnMotive account.
- Once logged in, click Registrations on the black toolbar on the left.
- Click the three dots in the upper right corner of your registration and select ‘View Registration’.
- Click edit next to category and make your selection. You will not be refunded if going down in distances and you will be charged the difference if going up.
Can I change my shirt size?
- Login to your EnMotive account.
- Once logged in, click Registrations on the black toolbar on the left.
- Click the three dots in the upper right corner of your registration and select ‘View Registration’
- Click edit next to products and make your selection.
Where can I check to see if I'm registered?
What are the AWD (athletes with disabilities) guidelines and event rules?
VIRTUAL EVENT FAQs
Where can I run/walk?
Anywhere! This is your virtual run, and we want you to complete it wherever and whenever you want between September 25 and October 9. Sidewalks, trails, and treadmills are all fair game. Want to make this a family run or walk with a stroller or your miniature schnauzer Sprinkles? Now’s the chance! Make the race you want.
When do I need to complete my run?
You can complete your run anytime between September 25 to October 9. Once you complete your run, you can log your results online. After that, you can download your Finisher’s Certificate, see how you rank on our active leaderboard, and upload photos to share with fellow participants. To receive a Finisher’s Certificate, your run must be completed and logged by October 9th.
How do I track my distance and time?
For the Virtual Run, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.
How do I log my results?
After you’ve completed your run, click the Log Result button on your Virtual Run registration to enter your time. Once you’ve entered your run time, click the Finisher Certificate button to download your personalized Finisher Certificate.
When will my packet ship?
Race packets for the virtual run will begin to ship within 1-2 weeks of the live event.
Do you ship internationally?
The Bucktown5K is currently available only for addresses within the United States, including Alaska and Hawaii*.
*Shipments to Alaska and Hawaii will incur an additional shipping fee.
What do I do if my goodie bag doesn’t fit? Can I swap it?
We do not offer any size exchanges post packet shipment. All changes to sizes need to be made prior to confirming registration. We highly recommend that all participants take care to view the sizing chart to order the correct size.
CONTACT US
If you have any questions about the Bucktown 5K, please email us at [email protected]
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